Crisis Services at NTBHA

Mental health and substance use disorders, just like any other health condition, sometimes result in crises or emergencies that need immediate medical attention. If you or a loved one are experiencing a mental health crisis or emergency, NTBHA can help you now. In case of a life-threatening emergency, please call 911 immediately.

NTBHA’s Crisis Hotline

Available 24 hours a day, 7 days a week, 365 days a year. Please call 866-260-8000 or 844-672-5700. A trained mental health professional will answer your call, and will connect you to the care that you need.

NTBHA’s Mobile Crisis Outreach Teams (MCOT)

Provide face-to-face help to people in a mental health crisis who are at risk of harm to themselves or others. The MCOT team will come to the caller’s home, school, or other location in the community.  MCOT team members can help avert hospitalization or arrest by de-escalating the situation and connecting the person in crisis to timely, comprehensive mental health services and/or substance use recovery services. NTBHA’s MCOT team is on duty 24 hours a day, 7 days a week, 365 days a year.  Please call 866-260-8000 or 844-672-5700.

NTBHA’s Drop-Off Centers for Law Enforcement 

Centers in Dallas County, Ellis County, Kaufman County, are open for anyone needing to be linked to mental health or substance use recovery services on a voluntary, walk-in basis. Police and County Sheriff’s Departments can drop off individuals in crisis for intervention and behavioral health services to regain stability in lieu of hospitalization or incarceration. Dallas County The Deflection Center at Homeward Bound 5300 University Hills, Dallas Texas 75241 Open 24/7. Please call 214-941-3500, Extension 473 or Email: Deflection@homewardboundinc.org Ellis County Ellis Living Room 512 W. Main Street, Waxahachie, Texas 75165 Open Monday through Friday, 8:00 a.m. to 5:00 p.m. Please call 469-708-4535 or Email: ellislivingroom@ntbha.org or Fax: 469-200-1520   Kaufman County Kaufman Living Room 108 W. Grove Street, Kaufman, Texas 75142   Open Monday through Friday 8:00 a.m. to 7:00 p.m. and Saturdays 8:00 a.m. to 5:00 p.m. Please call 469-780-9159 or Fax 469-200-1409 or Email kaufmanlivingroom@ntbha.org  

NTBHA’s Services to People in Jail

Sometimes people experiencing behavioral health crises engage in behaviors that result in their arrest.  When that happens, NTBHA can help to coordinate care for the incarcerated person.  

Hospitalization

Sometimes a crisis episode is serious enough that it requires hospitalization to help the person to stabilize. NTBHA endeavors to place people needing hospitalization in an available facility that provides the level of care needed as close to the person’s home as possible.

NTBHA’s After-Hours Services

Sometimes people need help for mental health or substance use conditions after regular business hours or on weekends. Perhaps you need a clinic visit in the evenings or on a weekend because of your work or child care schedule. Or maybe a loved one has been off medications but wants to get back into services. NTBHA’s After-Hours Services at Southern Area Behavioral Healthcare can help you avoid a crisis! Please call: 972-283-9090 or Fax: 972 499-0367 or submit a contact form: sabhc.org/contact-us

Southern Area Behavioral Healthcare Locations and Clinic Hours:

4215 Gannon Lane, Dallas, Texas 75237 Monday through Friday: 2 to 10 p.m. Saturday: 1 to 7 p.m. Sunday: 2 to 7 p.m. 3001 Al Lipscomb Way, Dallas, Texas 75215 Monday through Friday: 10 a.m. to 7 p.m. | Telehealth 110 W. Grove Street, Kaufman, Texas 75142 Monday through Friday: 10 a.m. to 7 p.m. Saturday: 1 to 7 p.m. | Telehealth Sunday: 2 to 7 p.m. | Telehealth